Digital Transformation in FM: Harnessing XR, IoT, and AI for Smarter Operations |
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Mr Lewis LAMGeneral Manager (Property Management)
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Biography Lewis Lam serves as the General Manager (Property Management) at Kai Shing Management Services Limited. He supervises daily property management operations for several commercial property projects Sun Hung Kai Properties Group developed, specifically within the West Kowloon team. Additionally, Lewis leads the company’s Technology Applications Working Committee and is a member of the ESG Committee, where he is responsible for exploring, implementing, and developing innovative solutions to promote smarter and more sustainable property management practices. He is a licensed property management services practitioner in Hong Kong and is professionally affiliated with various organizations in the real estate and engineering in the property management sector. Abstract In recent years, the rapid advancement of digital technology has significantly transformed the way facilities management professionals perform their work. Digital transformation is revolutionizing the industry. Through three case studies, this presentation aims to demonstrate how extended reality (XR) enhances patrols and repairs, IoT-powered smart toilets optimize cleaning schedules, and AI-driven energy management boosts efficiency and sustainability—providing practical insights into smarter, more innovative FM operations.
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